Returns & Exchanges

At Old Salt Co-Op, we stand behind the quality of our artisanal food products; however, due to the perishable nature of our goods, we cannot accept physical returns but offer full resolutions for damaged or incorrect items.

Return Process

• 1.
  Inspect Your Order

  Please examine your package immediately upon delivery to ensure all perishable items are in perfect condition and the vacuum seals remain intact.

• 2.
  Contact Support

  If you receive a damaged or incorrect product, email our team within 48 hours of delivery with your order number and clear photos of the issue.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine if a replacement or a store credit is the best course of action.

• 4.
  Resolution Issued

  Once approved, we will immediately process your refund to the original payment method or dispatch a fresh replacement shipment at no additional cost to you.